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Help & FAQs

Are there any restrictions on online ordering?
Online ordering is available for customers with UK delivery addresses* only.
*England, Scotland and Wales. Excludes Offshore Islands and Scottish Highlands.
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Is your full product range available to buy online?
No, only a selection of our products can be purchased online.
All of Tensabarrier posts can be manufactured to any RAL colour and with customised webbing.
For further product information please view our full range on our extensive corporate site www.tensator.com, call us on +44 (0) 1908 684600, email info@tensator.com or submit the enquiry form with details of your specifications.
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Can I get assistance in creating a layout to help determine which products I require?
Our helpful Sales Support team are standing by to assist you! Please contact us on
+44 (0) 1908 684600 whenever we can be of service to you, to provide expert advice and layout ideas.
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Do the product selling prices include VAT?
No, the prices shown on the website do not include VAT.
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Will I receive a VAT invoice?
Yes, you will receive a VAT invoice through the post approximately 2 days after receiving your delivery.
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Is there a minimum order size?
No! We accept all orders, no matter how small, on all products available to buy at tensabarrierdirect.com
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How much do you charge for shipping?
Order online and receive free delivery on our Tensabarrier Posts, Wall Units and Accessories with UK delivery addresses* only.
*England, Scotland and Wales. Excludes Offshore Islands and Scottish Highlands.
Delivery for our range of TensaKit products starts from £13.00, exact shipment costs are calculated at checkout.  If you would like to know the freight cost prior to placing an order, please contact our Sales Support team on +44 (0) 1908 684600.
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What are the weights and dimensions of the barriers?
The size of the barriers and wall units varies in height and weight. Please view the dimensional details on each individual product page for technical specifications.
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Do Wall Units and Recess Units come with wall clips?
Yes they do, for specific information please refer to individual product pages.
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I have previously purchased a 4.0m webbing length, is this option still available?
At Tensator we regularly review performance of our products and we have identified that our webbing cassettes perform better with 3.65m of webbing compared to 4.0m length.  The webbing retracts back in to the cassette smoothly and freely, and the shorter length puts less pressure on the spring, which in turn also increases the life of the webbing.
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How do I install a replacement cassette?
Replacement cassettes are simple to install, just remove the screws on the cassette, slide out, replace with the new cassette and retighten the screws.
If you need a little more help, then please view our easy to follow instruction guide.
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How do I assemble TensaKit™ Products?
You can download assembly instructions for the Cable Kits and Direct Fixed Panels.
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What is the product warranty period?
All products available to buy from tensabarrierdirect.com have a 2 year warranty period.
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What Tensator's Terms and Conditions of Sale?
Please view our Terms and Conditions document to find out more
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How can I pay? Is it safe to use my credit card?
To benefit from our exclusive web prices, customers must pay by major credit card.
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Why is the system rejecting my payment transaction?
Due to our strict fraud screening process your card billing address MUST EXACTLY match your order billing address, or your order will not be processed. This may be one of the reasons why your transaction has not been processed.
For example, if your card billing address is registered as Flat 3, House 1. The order billing address must also be keyed in as Flat 3, House 1. If it is entered as House 1, Flat 3 then the payment will not be processed.
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How long will it take to get what I order?
Orders are despatched and delivered within 2-3 working days.
If you have additional questions regarding your order, please don't hesitate to contact us on
+44 (0) 1908 684600.
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How can I track my orders?
You will receive confirmation emails when your order items have been picked and shipped.
Logging into to your accout and viewing "Order Status" will also provide you with up-to-date information.
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I previously set up an online account with tensator.com will these details be the same for the tensabarrierdirect.com online shop?
Yes, your account details have been transferred over to tensabarrierdirect.com to enable you to use the new shopping cart with ease.
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Stock is subject to availability and Tensator will seek to fulfil your order with the closest alternative should your configuration not be available.